Shipping Terms

Thank you for choosing urbanvalemc.com! We are committed to providing you with convenient and efficient shipping. Please read the following shipping terms to understand how we handle your order shipping, delivery times, and the logistics companies we partner with.

1. Shipping Areas
We offer shipping to customers within the United States and internationally. Currently, we support the following shipping areas:
U.S.: Includes all 50 states and territories.
International Shipping: We ship to numerous countries and regions worldwide. Please refer to the shipping address options available during checkout for specific international shipping countries and regions.

2. Domestic Shipping Times (within the United States)
Standard Shipping: Orders are processed within 1-2 business days. Delivery time is typically 3-7 business days, depending on the delivery location.
Expedited Shipping: If you choose expedited shipping, your order will be processed within 1 business day, with a delivery time of 1-3 business days. Please note that expedited shipping is only available within the United States.

3. International Shipping Times
International Standard Shipping: International orders are typically processed within 1-2 business days. Delivery time is typically 7-14 business days, depending on the destination. Some remote areas may require longer delivery times.

International Expedited Shipping: International Expedited Shipping offers expedited processing and delivery, typically within 5-7 business days. The specific delivery time varies depending on the destination country and region.

4. Import and Export Standards and Duties
US Shipping: For orders within the US, there are no import duties and taxes.

International Orders: For all international orders, you may be subject to applicable duties, taxes, and other import fees. These charges are your responsibility and are not included at checkout. Tax and customs regulations vary by country, and the specific charges depend on local government regulations.
Please note that in some countries, duties and taxes may cause additional delays. We recommend that you check your country's import and export policies before placing an order.

5. Shipping Costs
US Shipping: We offer free standard shipping on most orders within the US.

International Orders: Shipping costs for international orders vary based on the destination, package weight, and selected shipping method. You will see the specific shipping costs at checkout.

6. Shipping Partners
To ensure your order arrives on time and safely, we partner with the following shipping companies:
US Shipping:
UPS
FedEx
USPS (United States Postal Service)
International Shipping:
DHL
FedEx International
UPS International
All orders are automatically assigned to the appropriate carrier based on the destination and shipping options.

7. Order Tracking
Once your order is shipped, we will email you a tracking number and a link. You can track your package's status online at any time. If you do not receive tracking information, please check your spam folder or contact our customer service team for assistance.

8. Order Not Received or Delays
While we do our best to ensure your order arrives on time, delivery delays may occur due to weather, holidays, peak seasons, or force majeure (such as natural disasters, war, etc.). If your order is not received within the expected timeframe, please check the tracking link for the latest status or contact our customer service team for assistance.

9. Damaged or Lost Packages
If your order is lost or damaged during shipping, please contact us as soon as possible. We will work with the shipping company to investigate the issue and provide you with a solution (such as a return, exchange, or refund). Please provide detailed order information and damage details so we can process your request as quickly as possible.

10. Address Changes
We are unable to modify the shipping address during order processing. Please carefully confirm your address before placing an order. If there are any special circumstances, please contact our customer service team as soon as possible so we can make the best effort to assist you.

11. Shipping Policy Updates
We reserve the right to modify our shipping policies at any time. Each updated policy will be posted on our website, with the updated content and date clearly indicated. Please check this page regularly to ensure you are aware of the latest shipping terms.