Help Center

Welcome to the urbanvalemc.com FAQ! Here, we've compiled answers to frequently asked questions about shopping, payment, shipping, returns, and exchanges. If you have any further questions, please feel free to contact our customer service team.

1. How do I place an order?

Step 1: Browse our product selection and select the item you like.

Step 2: Select your desired size, color, and other options, and click "Add to Cart."

Step 3: Once you've completed your purchase, click the shopping cart icon in the top right corner of the page to proceed to checkout.

Step 4: Fill in your shipping address and payment information, confirm your order, and complete payment.

2. Can I change my order?

Once an order has been submitted and is being processed, we cannot modify it (for example, change the item, address, or payment method). If you discover an error with your order, please contact customer service as soon as possible and we will do our best to resolve it.

3. What are your payment methods?
We accept a variety of payment methods, including:
Credit cards (Visa, Mastercard, American Express)
Debit cards
Other third-party payment platforms (such as Apple Pay, Google Pay, etc.)

4. How do I check my order status?
Once you complete your order, you will receive a confirmation email with the order number and shipping details. You can also log in to your account to view your order history and current status.

5. When will my order ship?
Order processing time: Typically, orders are processed within 1-2 business days.
Shipping time: Specific shipping times depend on your shipping address and selected shipping method. Generally, domestic US orders ship within 3-7 business days.

6. How much does shipping cost?
Shipping costs vary based on the weight of your order, the destination, and the shipping method you select. You can view the specific shipping costs during checkout.

7. Can I ship internationally?
Yes, we offer international shipping. International orders may be subject to additional duties, taxes, and shipping fees, which will be displayed at checkout.

8. How do I return or exchange my product?
If you are not satisfied with your purchase, we offer returns and exchanges. Please follow these steps:
Request a return or exchange within 30 days of receiving your item.
Items must be unused, unwashed, and retain their original tags and packaging.
Please visit our Returns page to submit a return request, or contact Customer Service to obtain a return authorization.

9. When will I receive my refund after returning an item?
Once we receive the returned item and confirm that it is eligible for return, we will issue a refund via the same payment method. Refunds typically take 5-10 business days to process.

10. My item is defective or damaged. What should I do?
If you receive a damaged or defective item, please contact Customer Service immediately. Please provide your order number, photos of the damaged item, and a detailed description. We will process a refund or exchange as soon as possible.

11. How do I change my account information?
You can change your personal information, password, shipping address, and more by logging into your account and clicking "Account Settings." If you encounter any issues, please feel free to contact Customer Service for assistance.

12. Are the product sizes displayed on our website accurate?
We do our best to ensure that product sizing information is accurate. However, due to different styles, sizing may vary. We recommend choosing the size that best reflects your body shape. If you have any questions, please contact customer service and we will provide you with advice.