Return And Exchange Policy

Thank you for shopping at urbanvalemc.com! We value your shopping experience and are committed to providing you with satisfactory service. If you are dissatisfied with your purchase or have any issues, our Return and Exchange Policy will help you resolve the issue. Please carefully read the Return and Exchange Policy below to ensure you understand the return and exchange process.

1. Return and Exchange Period
Return and Exchange Period: We offer a 30-day return and exchange period from the date you receive your item. During this period, you can request a return or exchange.
Exceeding 30 Days: If you request a return or exchange after 30 days, we will not be able to process your return or exchange request unless the item is defective.

2. Return and Exchange Requirements
To ensure a smooth return or exchange process, please adhere to the following requirements:
The item must be unused, unwashed, and free of visible wear, damage, or stains.
The item must be in its original packaging (e.g., box, tags, etc.).

3. Return and Exchange Process
Step 1: You can contact our Customer Service team for assistance.
Step 2: After submitting your return or exchange request, we will review and issue a return authorization as soon as possible. You will receive a confirmation email with the return address and instructions.
Step 3: Mail the returned item, along with its original packaging, to the address provided. Make sure you include all items and accessories in the package.
Step 4: Once we receive the returned item and confirm its eligibility for return or exchange, we will process your refund or exchange as soon as possible.

4. Return Shipping Fees
For orders within the United States: We offer free returns. Please use the prepaid shipping label provided.
For international orders: Return shipping costs are the customer's responsibility for international returns. We recommend using a shipping method with tracking to ensure the safe return of your returned item.

5. Refund Processing
Refund Method: Refunds will be processed to the original payment method (e.g., credit card).
Refund Time: We will process your refund within 5-10 business days after receiving the returned item and confirming its eligibility for return or exchange. Please note that refund processing time may vary depending on the payment platform.

6. Exchange Policy
If you would like to exchange an item, you can do so in the following ways:
Selecting a different size or color of the same item: If you would like to exchange for a different size or color of the same item, simply indicate this in your return request, and the item will still be eligible for a return or exchange.
Selecting a different item: If you would like to exchange for a different size or color of the same item, please complete the return process first. Once your refund has been processed, you can place a new order.

7. Damaged or Defective Items
If the item you received is damaged or defective, please contact our Customer Service team immediately. We will provide you with a refund, exchange, or other solution. To expedite your request, please provide the following information:
Order number
Photos of the damaged item
Description of the defect or issue

8. Cancelling an Order
Once an order has been completed and processed, we cannot cancel it. If you discover an error or need to modify your order, please contact Customer Service as soon as possible and we will do our best to assist you.

9. Address Issues
Please ensure your shipping address is correct. If the item cannot be delivered due to an incorrect address, additional shipping costs may be incurred by the customer.