Privacy Policy

At urbanvalemc.com, we take your privacy very seriously. To better serve you, we collect and use your personal information. This Privacy Policy is designed to help you understand how we collect, use, protect, and disclose your information. Please read this policy carefully so that you understand how we handle your personal information.

1. Information Collection
We may collect the following types of personal information:
Personally Identifiable Information: This includes your name, email address, mailing address, and phone number, which is used to process orders and provide customer support.
Payment Information: This includes your credit card number and billing address, which is used to complete transactions.
Browsing Data: This includes information such as your IP address, browser type, operating system, and pages visited when you visit our website, so that we can improve your website experience.
Account Information: If you create an account on our website, the account information you provide, such as your username and password, may be collected.

2. Use of Information
The personal information we collect will be used for the following purposes:
Order Processing and Fulfillment: To process your orders and provide related shipping services.
Customer Support: To address your inquiries, questions, or complaints, and to provide you with support services. Marketing and Promotions: Send you notifications about our products, offers, and promotions (only if you agree to receive them).
Service Improvement: Analyze your website usage so that we can continuously improve our website and products.

3. Sharing and Disclosure of Information
We promise not to sell your personal information to third parties. However, we may share your information with third parties in the following circumstances:
Service Providers: We may share your information with partners such as logistics companies, payment processors, and customer support providers to fulfill orders and provide services.
Legal Requirements: We may need to disclose your information if we are required to comply with legal process (such as a subpoena, court order, etc.).
Business Transfers: Your personal information may be transferred as part of a transfer in the event of a corporate merger, acquisition, or asset sale.

4. Protection of Information
We use industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These include encryption technology, secure servers, and firewalls. However, please note that while we do our best to protect your information, no online system can be completely secure from external attacks or unauthorized intrusion.

5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences, login status, and shopping cart contents. You can disable cookies in your browser settings, but this may affect your website experience.

6. Children's Privacy
Our website is not directed to children under the age of 18. If we become aware that we have collected personal information from a child under the age of 18, we will promptly take steps to delete that information.

7. Links to Third-Party Websites
Our website may contain links to other websites. Please be aware that the privacy policies of these websites may differ from ours. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies when you visit other websites.

8. Data Retention
We retain your personal information only for as long as necessary to fulfill our obligations and provide our services. After the retention period, your personal information will be deleted or anonymized.

9. Your Choices and Rights
Subscription to Marketing Emails: If you do not wish to receive marketing emails from us, you can unsubscribe by clicking the "unsubscribe" link in the email. Access and Updates: You have the right to review, correct, or delete the personal information we hold about you. Please exercise these rights by contacting our Customer Service team.

10. Privacy Policy Updates
We reserve the right to update this Privacy Policy at any time. We will post the updated Privacy Policy on our website and indicate the date it was last updated. We encourage you to review this Policy periodically to stay informed of any changes.